# Engagepop Help Center

> Published support documentation for Engagepop.

## Collections
- [Getting started](https://help.engagepop.com/help/engagepop/collections/getting-started)
- [Account & billing](https://help.engagepop.com/help/engagepop/collections/account-billing)
- [Integrations](https://help.engagepop.com/help/engagepop/collections/integrations)
- [API reference](https://help.engagepop.com/help/engagepop/collections/api-reference)
- [Troubleshooting](https://help.engagepop.com/help/engagepop/collections/troubleshooting)

## Articles
- [My WordPress popup isn't showing — a checklist](https://help.engagepop.com/help/engagepop/my-wordpress-popup-isn-t-showing-a-checklist): Work through these in order; one of them is almost always the answer.
- [Collecting subscribers in WordPress](https://help.engagepop.com/help/engagepop/collecting-subscribers-in-wordpress): Capture email addresses into your own database, then view, export or forward them.
- [When and where your WordPress popup appears](https://help.engagepop.com/help/engagepop/when-and-where-your-wordpress-popup-appears): Triggers, frequency capping, page targeting and scheduling in the WordPress plugin.
- [Building popups inside WordPress](https://help.engagepop.com/help/engagepop/building-popups-inside-wordpress): Create modals, slide-ins and announcement bars in wp-admin — free, unlimited, and no EngagePop account needed.
- [API keys and the REST API](https://help.engagepop.com/help/engagepop/api-keys-and-the-rest-api): Pull your leads and stats into your own systems, or send transactional pushes — an overview for you and your developer.
- [Personalizing popups and tracking purchases](https://help.engagepop.com/help/engagepop/personalizing-popups-and-tracking-purchases): Greet visitors by name, target by plan or cart, and attribute real sales to your popups — with two tiny snippets.
- [Placing embeds visually with the Chrome extension](https://help.engagepop.com/help/engagepop/placing-embeds-visually-with-the-chrome-extension): Point at any element on your live site to position embeds and the notification bell — no CSS selectors.
- [The Columns Block](https://help.engagepop.com/help/engagepop/the-columns-block): Place blocks side by side in 2, 3, or 4 columns — equal or weighted, with full control of gaps and alignment.
- [Popup Design Settings](https://help.engagepop.com/help/engagepop/popup-design-settings): The popup-level controls — format, position, animation, backdrop, close button, mobile behavior, and the card's own style.
- [The Container Block](https://help.engagepop.com/help/engagepop/the-container-block): Group blocks in a styled box — its own background, image or video, borders, padding, and alignment.
- [The Coupon Code Block](https://help.engagepop.com/help/engagepop/the-coupon-code-block): Display a discount code visitors can copy with one click — in five styles from dashed box to gradient banner.
- [Close Button, Divider, and Spacer Blocks](https://help.engagepop.com/help/engagepop/close-button-divider-and-spacer-blocks): The three small utility blocks — a dismiss button inside your design, a decorative line, and breathing room.
- [The Countdown Block](https://help.engagepop.com/help/engagepop/the-countdown-block): Add urgency with a live timer — count down to a fixed date, or give each visitor their own evergreen deadline.
- [The Product Carousel Block](https://help.engagepop.com/help/engagepop/the-product-carousel-block): Show a swipeable row of products with arrows and dots — import the whole list from your store in one click.
- [The Product Card Block](https://help.engagepop.com/help/engagepop/the-product-card-block): Showcase a single product with image, price, and buy button — filled by hand or imported straight from your store.
- [The Survey and NPS Block](https://help.engagepop.com/help/engagepop/the-survey-and-nps-block): Ask visitors one quick question — NPS, stars, emoji, or thumbs — and collect the answers in Submissions.
- [The Email Capture block](https://help.engagepop.com/help/engagepop/the-email-capture-block): A one-field email signup with its own button — the workhorse of newsletter and discount popups.
- [The Discount Reveal Block](https://help.engagepop.com/help/engagepop/the-discount-reveal-block): Hide a discount code behind a scratch card, flip card, slide, or peel — optionally requiring an email first.
- [The Spin Wheel Block](https://help.engagepop.com/help/engagepop/the-spin-wheel-block): Add a prize wheel to your popup — set the segments, gate spins behind an email, and use the prize anywhere.
- [EngagePop in Your Mobile App](https://help.engagepop.com/help/engagepop/engagepop-in-your-mobile-app): Native push and in-app popups for your iOS and Android apps — what's possible, and what to hand your developer.
- [The Dynamic Text block](https://help.engagepop.com/help/engagepop/the-dynamic-text-block): Show real visitor data in your popup — greet people by name, mention their plan or cart, with fallbacks for everyone else.
- [Push Notifications Aren't Working](https://help.engagepop.com/help/engagepop/push-notifications-aren-t-working): A checklist that finds why visitors aren't subscribing — or subscribers aren't receiving.
- [The Form block](https://help.engagepop.com/help/engagepop/the-form-block): Build a multi-field form — name, email, phone and more — with required toggles and a success action.
- [Embedded Widgets](https://help.engagepop.com/help/engagepop/embedded-widgets): Put a signup form or offer inside your page instead of over it — create an embed, design it, and place it with a snippet or a selector.
- [The Notification Feed](https://help.engagepop.com/help/engagepop/the-notification-feed): A bell on your site that opens a feed of announcements — plus the event sources that power social proof.
- [The Image Slider block](https://help.engagepop.com/help/engagepop/the-image-slider-block): Rotate several images in one frame — with arrows, dots, autoplay, and a link per slide.
- [Campaign Statistics Explained](https://help.engagepop.com/help/engagepop/campaign-statistics-explained): The four numbers on a campaign's page, its charts and breakdowns, the recent-conversions feed, and where A/B results live.
- [The Button block](https://help.engagepop.com/help/engagepop/the-button-block): Your popup's call to action — open a link, close the popup, or move between steps, with full control over style and hover effects.
- [Sending a Push Notification](https://help.engagepop.com/help/engagepop/sending-a-push-notification): Composing, sending now versus scheduling, what the statuses mean — and how not to annoy your subscribers.
- [The Video block](https://help.engagepop.com/help/engagepop/the-video-block): Put a video in your popup — a YouTube or Vimeo embed, a direct .mp4/.webm link, or an uploaded file.
- [The Heading block](https://help.engagepop.com/help/engagepop/the-heading-block): Your popup's headline — levels H1 to H4, fonts, gradient fills, shadows, and inline highlights.
- [Understanding Your Analytics](https://help.engagepop.com/help/engagepop/understanding-your-analytics): What every number and chart on the Analytics page means — impressions, clicks, conversions, and push, in plain words.
- [Setting Up Web Push](https://help.engagepop.com/help/engagepop/setting-up-web-push): What web push is, the small file your site needs, and how to start collecting subscribers.
- [Builder blocks — an overview](https://help.engagepop.com/help/engagepop/builder-blocks-an-overview): Every block in the popup builder at a glance — what each one does and how to add, move, and edit them.
- [The Image block](https://help.engagepop.com/help/engagepop/the-image-block): Add a picture to your popup — upload or paste a URL, then control size, cropping, borders, and an optional link.
- [The Text block](https://help.engagepop.com/help/engagepop/the-text-block): Body copy for your popup — paragraphs with inline bold, italic, highlight, and full styling control.
- [Redeeming your AppSumo code](https://help.engagepop.com/help/engagepop/redeeming-your-appsumo-code): Bought the EngagePop lifetime deal on AppSumo? Here's how activation works and what you get.
- [Canceling your subscription, downgrades, and refunds](https://help.engagepop.com/help/engagepop/canceling-your-subscription-downgrades-and-refunds): How to cancel, what you keep, when it takes effect, and how refunds work.
- [Plans and limits explained](https://help.engagepop.com/help/engagepop/plans-and-limits-explained): What each plan limit means, what happens when you reach one, and when usage resets.
- [Upgrading your plan and managing billing](https://help.engagepop.com/help/engagepop/upgrading-your-plan-and-managing-billing): How to upgrade or downgrade, update your card, and find your invoices.
- [Form submissions aren't arriving — a checklist](https://help.engagepop.com/help/engagepop/form-submissions-aren-t-arriving-a-checklist): Visitors say they signed up, but you see nothing? Work through this list.
- [Sending leads to Zapier or your own webhook](https://help.engagepop.com/help/engagepop/sending-leads-to-zapier-or-your-own-webhook): Route contacts and submissions to thousands of apps — or straight to your own system.
- [Connecting Klaviyo, Kit, ActiveCampaign, or HubSpot](https://help.engagepop.com/help/engagepop/connecting-klaviyo-kit-activecampaign-or-hubspot): Sync captured contacts straight into your email platform or CRM — setup takes two minutes each.
- [Connecting Mailchimp to EngagePop](https://help.engagepop.com/help/engagepop/connecting-mailchimp-to-engagepop): New contacts from your campaigns land in a Mailchimp audience automatically.
- [Viewing and exporting your submissions](https://help.engagepop.com/help/engagepop/viewing-and-exporting-your-submissions): Search and filter your leads, download them as a CSV, and delete entries on request.
- [Where your leads go](https://help.engagepop.com/help/engagepop/where-your-leads-go): Someone filled in your popup — here's where that lead lands and how to get notified.
- [A/B testing your popups](https://help.engagepop.com/help/engagepop/a-b-testing-your-popups): Test up to five versions of a popup, measure real lift with a holdout, and promote the winner.
- [Choosing who sees your popup (targeting & frequency)](https://help.engagepop.com/help/engagepop/choosing-who-sees-your-popup-targeting-frequency): Conditions, frequency capping, and scheduling — control exactly who sees each campaign and how often.
- [Triggers — choosing when your popup appears](https://help.engagepop.com/help/engagepop/triggers-choosing-when-your-popup-appears): Immediately, time delay, scroll, exit intent, click, inactivity, pages viewed — explained in plain words.
- [Publishing, pausing, and scheduling campaigns](https://help.engagepop.com/help/engagepop/publishing-pausing-and-scheduling-campaigns): How publishing works, the four campaign statuses, and scheduling with start and end dates.
- [Creating your first popup](https://help.engagepop.com/help/engagepop/creating-your-first-popup): Pick a template, make it yours in the visual editor, and publish your first campaign.
- [My popup isn't showing — a checklist](https://help.engagepop.com/help/engagepop/my-popup-isn-t-showing-a-checklist): A ten-step checklist that finds why a published campaign isn't appearing on your site.
- [Checking your installation is working](https://help.engagepop.com/help/engagepop/checking-your-installation-is-working): Run the one-click install check, and what to do if the snippet isn't found.
- [Installing EngagePop on Shopify](https://help.engagepop.com/help/engagepop/installing-engagepop-on-shopify): Connect your Shopify store with the EngagePop app — no theme editing needed.
- [Installing EngagePop on Webflow, Wix, and other site builders](https://help.engagepop.com/help/engagepop/installing-engagepop-on-webflow-wix-and-other-site-builders): Where to paste the snippet on Webflow, Wix, Squarespace, and other site builders.
- [Installing EngagePop on WordPress](https://help.engagepop.com/help/engagepop/installing-engagepop-on-wordpress): Install our official plugin — popups work straight away, and connecting an account is optional.
- [Installing the EngagePop snippet](https://help.engagepop.com/help/engagepop/installing-the-engagepop-snippet): Copy your snippet from Settings → Installation and add it to your site in two minutes.
- [Adding your website to EngagePop](https://help.engagepop.com/help/engagepop/adding-your-website-to-engagepop): Workspaces explained — add your site, manage its settings, pause it, or add more sites.
- [EngagePop help articles](https://help.engagepop.com/help/engagepop/engagepop-help-articles)
- [Deleting your account](https://help.engagepop.com/help/engagepop/deleting-your-account): What to check before deleting, and how to request deletion of your account and data.
- [Trouble signing in?](https://help.engagepop.com/help/engagepop/trouble-signing-in): A step-by-step checklist that solves almost every sign-in problem.
- [Updating your name and email address](https://help.engagepop.com/help/engagepop/updating-your-name-and-email-address): Change your display name, manage email notifications, and how to change your sign-in email.
- [Joining your team with an invitation](https://help.engagepop.com/help/engagepop/joining-your-team-with-an-invitation): Accept a teammate's invitation, what the roles mean, and how to invite others.
- [Changing your password](https://help.engagepop.com/help/engagepop/changing-your-password): Update your password any time from Settings while you're signed in.
- [Resetting a forgotten password](https://help.engagepop.com/help/engagepop/resetting-a-forgotten-password): Locked out? Use the Forgot password link to set a new password in under a minute.
- [EngagePop help articles — Account & sign-in](https://help.engagepop.com/help/engagepop/engagepop-help-articles-account-sign-in)
- [Verifying your email address](https://help.engagepop.com/help/engagepop/verifying-your-email-address): Why we ask you to confirm your email address — and what to do if the email never arrives.
- [Creating your EngagePop account](https://help.engagepop.com/help/engagepop/creating-your-engagepop-account): How to sign up for EngagePop with your email address or a Google or GitHub account.
- [Signing in and out](https://help.engagepop.com/help/engagepop/signing-in-and-out): Sign in with your email, Google, or GitHub, stay signed in with Remember me, and sign out safely.

## Sitemap
- [XML sitemap](https://help.engagepop.com/sitemap.xml)